How Can We Help You?
Find answers to common questions, explore platform features, or connect directly with our technical support team.
General Inquiries
Questions about onboarding, athlete verification, or brand partnership opportunities.
Report a Problem
Experiencing a technical bug, media upload issue, or contract discrepancy?
Legal & Policies
Review our official terms of use, privacy notice, and NIL governance rules.
How to Delete Your Pulse Account & Associated Data
You have full ownership of your personal information. You can permanently delete your account and associated data directly inside the mobile app or via an online request.
Option A: Delete from Within the Mobile App (Instant)
If you have the PLX / Pulse mobile app installed on iOS or Android, follow these steps to instantly initiate account deletion:
Step 1:Open the PLX app on your device and log into your account.
Step 2:Navigate to your Profile tab (bottom right) and tap the Settings (Gear) icon.
Step 3:Select Account Security.
Step 4:Scroll to the bottom of the screen and tap Delete Account.
Step 5:Review the deletion consequences, type DELETE in capital letters to confirm, and tap the red Delete button.
Step 6:Your active session will immediately be invalidated and your data enters the permanent deletion pipeline.
Option B: Request Deletion via Web / Email (No App Required)
If you have uninstalled the app, lost access to your device, or prefer to request deletion online without reinstalling, submit your deletion request via email or contact form:
Primary: support@wepulse.io
Privacy Officer: privacy@wepulse.io
Subject Line: Account Deletion Request
Information to Include: Your registered email address, full name, and username.
You may also submit this request via our Online Contact Form by selecting “General Inquiries” or “Account Security”.
Data Deletion & Retention Disclosures
- •Data Permanently Deleted: Profile information, athletic stats, uploaded highlight videos, Journey Reels, chat messages, direct messages, comments, social connections, and historical P Score evaluations are permanently purged from active systems.
- •Data Retained for Legal Compliance: If you participated in funded NIL commercial contracts or financial payouts via Stripe Connect, transaction logs, tax reporting records (IRS Form 1099-K / 1099-NEC), and fraud prevention audit logs are retained strictly as required by applicable tax, financial, and anti-money laundering regulations.
- •Processing Timeline: In-app deletions take effect immediately. Web/email deletion requests are acknowledged within 48 hours and processed within 30 days following email identity confirmation.
Common Questions
Quick answers about Pulse, NIL compliance, and athletic verification.
How do student-athletes get discovered on Pulse?
Athletes create a verified profile with verified statistics, high school/club affiliations, and highlight videos. Coaches and brand scouts can search athletes using advanced filters, and athletes can generate AI Journey Reels to showcase verified game footage.
How does parental consent work for minor athletes under 18?
Under COPPA and our minor protection protocols, student-athletes under 18 must link their account to a parent or legal guardian. Parents have a dedicated dashboard to review, approve, or decline any NIL opportunities, agent representation requests, and camp invitations before contracts can be signed.
How are NIL deal payments protected?
All commercial payments are held securely in escrow powered by Stripe Connect. Brands fund the deal upfront, and funds are automatically released to the athlete (and agent) once agreed deliverables are completed and verified.
What is the P Score and how is it updated?
The P Score™ is a proprietary 0–999 metric that measures an athlete's commercial marketability based on 6 core variables: social media reach (35%), competitive wins/WPA (25%), education (10%), competitive ranking (10%), face awareness (10%), and name awareness (10%). Scores are refreshed regularly via automated data providers.
Still have questions or need assistance?
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